Common Questions
Frequently Asked Questions
Everything you need to know before getting started with X-MaC.
How fast are reports delivered?
Routine ct cases reports are delivered within 2 hours and MRI cases reports are delivered within 3 hours. Urgent and emergency
studies are prioritised for turnaround within 30-45 minutes. We can
also agree custom SLAs for your specific service requirements.
How is patient data protected?
All data is transmitted and stored using HIPAA-compliant,
end-to-end encrypted infrastructure. We integrate directly with
your PACS using secure VPN or HL7/DICOM connections, with no data
stored beyond the agreed retention period.
Who reports our studies?
All studies are reported by fellowship-trained, board-certified
radiologists with subspecialty expertise matched specifically to
the imaging type and body area — not a generalist rotation system.
How do we send imaging to X-MaC?
We support direct PACS-to-PACS transfer, our secure web portal,
and DICOM push via VPN. Our technical team will work with your IT
department to establish the simplest, most reliable integration
for your infrastructure.
What format are the reports delivered in?
Reports are delivered as structured narrative documents in PDF
and/or HL7 FHIR format, compatible with all major RIS systems. We
also support custom templates matching your branding and reporting
style preferences.
Do you cover all time zones?
Yes. X-MaC operates with radiologists distributed across multiple
time zones to provide genuine 24/7 subspecialty coverage — not a
limited overnight service handled by a single on-call generalist.
Is there a trial period available?
Yes — we offer a structured trial period for new partners. This
allows you to assess our report quality, turnaround times, and
system integration before committing to a long-term service
agreement.
Can radiologists join our MDT meetings?
Absolutely. X-MaC radiologists regularly participate in
multidisciplinary team meetings via video conference, providing
real-time subspecialty input and correlation for complex cases and
tumour board discussions.